Sewer flooding compensation strengthened

Ofwat has laid out plans to strengthen compensation protection for customers who suffer sewer flooding.

The protection would come through improvements to the Guaranteed Standards Scheme (GSS) which would:
  • require sewerage companies to pay a minimum of £150 for every internal sewer flooding incident; and
  • include external flooding incidents, for which payment levels would be 50% of a customer's annual sewerage charge for each incident.

    Philip Fletcher, Director General of Water Services said that the GSS payments were not meant to take the place of insurance but were designed to be a recognition of service failure.

    "GSS payments can never fully compensate customers for the problems they experience when their homes are flooded with sewage," he said. "Our research has shown that compensation is not always the main priority for customers affected by sewer flooding. They also value a quick response from their sewerage company and assistance with cleaning up. The proposed guidelines would enable sewerage companies to act as a good neighbour and offer customers help and support when sewer flooding does occur."

    "The GSS scheme is there to help customers when things go wrong."

    The consultation plans come just two weeks after the ABI said it would continue to provide insurance cover for existing homes in flood prone areas provided that adequate flood-protection schemes were in place or planned (see related story).

    David Hopkins

  • Tags


    Click a keyword to see more stories on that topic, view related news, or find more related items.


    You need to be logged in to make a comment. Don't have an account? Set one up right now in seconds!

    © Faversham House Group Ltd 2005. edie news articles may be copied or forwarded for individual use only. No other reproduction or distribution is permitted without prior written consent.