Flood-hit homeowners should seek insurance advice

The company is one of the only FSA-approved firms in the UK currently to offer free, professional advice on drainage insurance claims, and is appealing to home owners affected by the floods not to pay out for repairs unless they are 100% confident they do not have adequate insurance cover. 

Drain Claim also believes many homeowners will not make accidental insurance claims simply because they do not understand the wording of their policy documents. Echoing David Cameron’s recent pledge to ensure people whose homes were wrecked by the recent floods receive the compensation they deserve, the company is urging insurers not to bamboozle customers out of making a claim. 

“I am certain the gut reaction of many home owners to flood damage is to fix it as soon as possible but they shouldn’t be paying for any repairs without speaking to a drainage expert first and identifying the exact cause of the damage and whether they have a valid insurance claim,” said David Hayes, CEO of Drain Claim. “Blocked, cracked or collapsed drains which cannot cope under a sudden deluge of rain are often the real culprits behind flooded homes. 

“Without addressing these homeowners run the risk of a repeated damage to their properties. Having the drainage system inspected is vital before beginning any cosmetic repairs on a property and, by working with drainage specialists, home owners can also get the added support they may need in making a successful insurance claim.” 

Drain Claim’s insurance handling experts offer free, professional advice on insurance claims. Once appointed, Drain Claim represents customers and negotiates directly with insurers or their representatives. The Drain Claim team will organise contractors to resolve emergencies, survey the problem, put together a report on the work to be done, present it to the insurance company and customer, and ensure insurance claims are paid, ensuring a proficient and hassle-free experience for customers.