Young, Gifted and Green
5 February 2009, News release from 707 Ltd
707 may appear to be a new kid on the block offering ethical waste management solutions, but dig a little deeper and there's a mine of knowledge and experience in this fresh, forward-thinking operation.
The credit crunch - and now the recession - has shunted the environment
and sustainability off the front pages of late. For many, it seems, green issues
are still perceived as an expensive luxury, like organic milk. Of course, those
of us with greater green knowledge have long known that a commonsense
and an environment-friendly approach to business invariably results in real
Such an ethical approach is integral to new waste management solutions outfit 707 (www.707.co.uk). This won't however detract from the financial and service benefits that they promise their customers.
Effectively an outsourced waste management company, 707 - which launched at the Recycling and Waste Management Show at Birmingham's NEC in September last year - will be serving national clients from all sectors with various recycling and waste management needs. The team, headed up by Chairman, Matt Miles and Managing Director, Graeme Rose certainly have 'form' in the industry.
Matt was at the forefront of 'greening' the waste handling industry before most had even considered recycling, environmental management and carbon footprints. He has built and managed several successful waste companies, including Polkacrest, Heron Environmental in Kent and 3b in Northern England.
It was when 3b was in its embryonic stage seven years ago that Graeme joined the company as a director. Together, they grew it to a turnover of over £6 million. From an early age Graeme had a fascination with the environment, graduating with a degree in Environmental Management before moving into the waste management industry. He believes business should be fun, professional and above all ethical, which is very clear in the model for 707.
The new company's approach utilises modern technology, while harking back to traditional values of customer service and building trusted relationships with local suppliers. Many Facilities Managers will complain about the customer service they receive from the larger, nationwide waste management companies - predominantly owned by overseas corporations keen to utilise the landfill sites they own.
707's customer service number will not confront the client with a 'press 1 for a nervous breakdown' automated telephone answering system, but a bonafide human being on the end of the line. As Graeme explains, "The waste and recycling industry is multi-faceted, serving a wide range of industries and organisations in the public sector, some problems can be quite technical. Automated phone systems have never been in the customer's interests and it's not a route we'll be going down."
Understanding that it makes little sense to have phone lines jammed with straight-forward enquiries, the company has invested in a net- based system, new to the waste mangement business. Clients will, in the next few months, be able to log into their own accounts online, track collection services and view latest billing information. Graeme continues, "People are used to checking their bank account and mobile phone accounts online. Why not offer this service to busy Facilities Managers, who in most cases would probably prefer to check such information onscreen? We think it can only save us and the client time, money and frustration."
As has been well documented, small businesses - the lifeblood of the UK - are getting little support from the banks during a challenging time. 707 hopes to put business the way of these SMEs. As Graeme highlights, "These small but dedicated, highly responsive businesses would not ordinarily get a sniff of working for a large retail or leisure chain. We can go in, offer one point of contact and a dedicate customer care service and outsource the collections to several small companies, all local to the client's various branches. The client gets a superb centralised service, our suppliers get a good local contract and we get to support local small businesses."
The company has also invested in some outside expertise, bringing in an ethical marketing agency to help 707 convey its message and image in a vibrant, creative and maybe less predictable manner. Readers will be able to judge for themselves when 707 attend the Sustainability Live show at the NEC in May.
The company's most recent investment has been their coup of bringing in David Adams as their General Manager. Formerly Senior Manager at Greenstar, David had such faith in Matt and Graeme's vision that he's relocated to Tunbridge Wells, home to 707's head office, to work for them. The perfect match for 707, with a passion for recycling - and coincidentally, along with Matt and Graeme, cycling - David has high hopes for 707's future prospects. "Between Graeme, Matt and myself, we have a wealth of knowledge of the waste management industry. We all believe in best practices, customer service and environment-friendly solutions."
"Given our combined years of experience, we are still a remarkably young management team," he continues. "That means we've got the energy and enthusiasm to try some different solutions. Whatever the client needs us to handle, we're up for the challenge."
For more information visit the 707 website at: www.707.co.uk
For further information please email 707 Ltd