Welcome to utilityweek.co.uk, the sister website to Utility Week magazine, and your unique guide to the UK and European utility industries...
For anyone who needs to keep up to speed with this fast-moving sector, Utility Week is the only single source of news, analysis and comment on Britain's major electricity, gas and water utilities.
Like Utility Week, utilityweek.co.uk will bring you the latest news on regulation, mergers and acquisitions, people, customer service, finance and legislation, plus exclusive interviews, profiles and in-depth features on key issues. And with news and feature sections dedicated to European issues, the still growing influence of the Continental utility giants on the UK market is covered in full.
Contact Ed Roberts
The utilities industry is undergoing a once in a generation change including new sectors of the market opening up to competition. The demand from regulators and customers for a step change in the levels of customer service means that utilities will have to change the way they operate.
The telecommunications industry underwent a similar upheaval - moving from what was once a proprietary network, designed for fixed communications, to a highly flexible service enabled by fixed, cellular, IP and web technologies. Those companies able to move with the times have flourished and increased their market share whilst others have faced a reduction in their market presence.
A similar change is facing the utilities industry with new technologies opening up a wealth of opportunities to capture new revenue streams through the creation and marketing of innovative services and a more efficient use of existing customer relationships.
To avoid repeating the mistakes of the past what lessons can the Utilities Industry learn from the transformation that has already happened in Telecommunications?
This webinar will set how best to benefit from these lessons using case studies and expert speakers who have experience in both the Utilities and Telecommunications industries.