Preparing for the UK Water Market Reforms
5 August 2013, News release from Gentrack
Customers for Life? Don't bet on it!
Energy utilities have been competing successfully for I&C customers in the UK for a number of years, and while the differences between energy and water products are blindingly obvious, there are numerous similarities regarding a shared customer base - that is customer expectations...
At Gentrack, we believe the key to success in reforming water markets, is transformation of the customer engagement model. Find attached Gentrack's latest whitepaper on the importance of customer engagement for water utilities preparing for market competition in 2017. We look at the translation of customer service expectations across customer types and utilities including energy and water. We also look at the role of online engagement, customer valuation and segmentation as utilities strive to control cost to serve in the UK water sector.
Click below to download the whitepaper:
As a provider of proven billing and CRM software for water utilities in reforming markets, Gentrack is excited to continue its work with water utilities at the heart of the UK water market reforms. Gentrack is available to discuss your state of readiness and its proven systems and utility processes that will enable you to optimise your cost to serve and transform the customer experience.
I'm available via firstname.lastname@example.org or 0207 554 8717 to discuss how we can support your business, as we have done so for over 150 utilities and airports globally. Read about some of our successes and other whitepapers at www.gentrack.com
For further information please email Gentrack