UK Drainage Protocol (UKDP) is a specialist domestic drainage solutions provider working on behalf of councils across England and Wales. Working under the Drainage Protocol, best practice guidelines set down by the insurance industry, we manage shared drainage repair projects in a way that delivers cost efficiencies and customer satisfaction. Environmental Health departments refer cases to us involving damaged private shared sewers serving multiple properties. UKDP then co-ordinate the homeowners involved to resolve the issues by ensuring the costs of repairs are covered by the buildings insurer of each property.
UKDP provides a central hub of communication and control for all key parties that need to be involved in resolving these issues, often when lines of communication may not have previously existed - across homeowners, councils, insurers, loss adjusters and contractors. Working within strict parameters around cost and scope, we also ensure that homeowner expectations are closely managed, reducing the potential for complaints and unnecessary customer contacts.
Manage customer communications and expectations to minimise complaints and contacts.
Assess, validate, plan and quality control repair schedules for systems with multiple defects in order to ensure cost efficiency.
Build on existing relationships with local authorities to facilitate the sharing of existing knowledge on damage 'hot spots'.
Mrs Sam Warren
110 High Street