Michael Gove is called upon to fix the water industry

Water market became deregulated on 1st April 2017, but less than 1% of businesses have switched water supplier.

Press Release: 10 July 2017

Michael Gove is called upon to fix the water industry

  • Water market became deregulated on 1st April 2017, but less than 1% of businesses have switched water supplier
  • The CEO of the UK’s leading utilities consultancy has written to the new Secretary of State urging him to empower the regulator, Ofwat with the authority to make the market truly open and transparent
  • New research from Utilitywise shows that just one in four small businesses feel informed about the impact of water market deregulation on their business
  • 2 million businesses in England could collectively save as much as £200m on their water bills by switching supplier

The UK’s leading energy and utilities consultancy, Utilitywise, has written to the new Secretary of State for Department for Environment, Food & Rural Affairs (DEFRA), Michael Gove, calling on him to put the customer first and make the water market truly open and honest.

The water market deregulated on 1st April 2017, but 3 months later analysis from Utilitywise shows that less than 1% of businesses have been able to switch water supplier due to confusing pricing models and an inadequate switching process. Utilitywise has said that businesses have been taken for an ‘April fool’.

Furthermore, Utilitywise’s new research shows that just one in four small businesses (24% feel informed about the impact of water market deregulation on their business

In his letter to Michael Gove, CEO of Utilitywise, Brendan Flattery, outlines the consultancy’s three-point plan to make the water market truly open, honest and competitive which he has called on Michael Gove to support. However, before this plan can be implemented, Utilitywise has said that Ofwat must be given the authority by DEFRA to hold water suppliers to account.

Brendan Flattery, CEO of Utilitywise said: “The water market deregulated on 1st April, but since then less than 1% of businesses have switched water supplier, showing that the water market is still not truly open. The regulator, Ofwat, has not been given the authority to enforce policies which would result in better deals for customers.

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