Village Hotels combine people & data to drive savings

Last updated: 14th May 2019

Village Hotels Ltd is a national group that owns and operates 30 large hotels across the UK. All hotels have restaurants, bars, business hubs and leisure facilities. As as a result, Village has significant energy demands and high energy bills, which average £7 million per year.

During ESOS (Energy Savings Opportunity Scheme) Phase One, Carbon Credentials was performed energy audits at a number of Village hotel sites. These audits highlighted a many energy saving opportunities that would support in improving the running of the hotels.

One of the biggest opportunities highlighted in the audits was the optimisation of Building Management Systems (BMS) and the improvement of the operational performance of heating, ventilation and air-conditioning (HVAC) equipment. This strategic optimisation has driven down energy use and increased customer comfort.

Since the programmes inception, the annualised savings target has risen from £500,000 to £700,000, thanks to continued site optimisation and site engagement. To achieve these savings, a plan was developed in 2016 and has been evolving since. This plan has included the implementation of our Collaborative Asset Performance Programme (CAPP) and a portfolio-wide employee engagement programme across all of the 30 Village sites.


Engaging people lies at the core of the success for this project. The focus on strategy ensured from the start that a successful governance structure was implemented with strong leadership buy-in. A reporting framework was also established to ensure all stakeholders were kept aware of progress.

We created an Energy Management e-Learning module for Village that has been completed 2,900 times to date, providing an overview of all energy-saving behaviours and how to gain insight from monthly performance reports and our ADAPt portal. We also ran launch workshops with a range of stakeholders to ensure that the whole team had the opportunity to feed into the programme from the start.


The Collaborative Asset Performance Programme (CAPP) provides an end-to-end energy optimisation solution from diagnostic and implementation to ongoing performance monitoring to ensure sustained benefits.

CAPP helps Maintenance Managers and General Managers to understand how to best manage their hotel’s energy usage and encourages shared learnings between similar hotels to promote best practice.

When site specific issues are identified, actions are shared with BMS contractors so that they can be rectified during service visits.

General Managers and Maintenance Managers have made use of our ADAPt platform, built specifically to give in-depth insight into a building’s energy management and optimisation platform. It presents visualisations from group level to individual building level and for single components and pieces of kit. This helps sites to identify actionable insights and drive impact. This information continues to drive collaboration between us and Village and delivers savings on an ongoing basis.

We have over 800 million rows of data stored for Village in ADAPt, collecting half hourly data for gas and electricity across all main meters in the 30 hotels, with a process for sites to input meter readings on a monthly basis.

In 2018 alone we sent 2,400 energy reports to help visualise savings and energy consumption to Village staff.

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