SSE turns around tough year by dominating on customer service
It might well have admitted lying to them but customers of SSE (Scottish and Southern Energy) are still the happiest, according to new figures.
Early this year SSE admitted it lied, or misled as it preferred, to customers on the doorstep about bills.
However, figures out today (September 1) reveal the company leads the ‘Big Six’ leader when it comes to customer service.
According to Consumer Focus’ fourth quarterly energy complaints league table, which is scored through a weighting taken per 100,000, customers customers moans fell from April to June this year at all the big suppliers.
As a result of the figures SSE becomes the only member of the ‘Big Six’ to achieve a coveted five star rating with the lowest ratio of customer complaints.
British Gas, E.ON, Scottish Power and EDF energy all saw falls in complaints, with all but British Gas going up by one star in the ratings as a result, British Gas keeps its four-star rating.
Previous customer service strugglers npower, the chief executive of who appeared on TV to discover why they performed so badly have continued to improve.
The firm went up to three-stars allowing it to leap out of last position, to be replaced by EDF Energy which achieved only one-star.
According to Consumer Focus EDF Energy’s poor performance is likely to be ‘due in large-part’ to the implementation of a new billing system.
Delighted SSE director of customer service, Tony Keeling, said: “We are extremely proud to be the only energy company to achieve the five star rating and we take the relationship we have with our customers very seriously.
“That said, we’re always striving to be even better and to raise the industry bar even higher.
“We are determined to build on this and improve our service even further so that it will set us apart from our competitors as we prepare for the energy market of tomorrow.
The current rating are 1st, SSE, 2nd, British Gas, 3rd, E.ON, 4th, npower, 5th, ScottishPower and 6th, EDF Energy.
© Faversham House Ltd 2022 edie news articles may be copied or forwarded for individual use only. No other reproduction or distribution is permitted without prior written consent.