Star-rated Service Agreements for excellent performance
NEWS RELEASE: Alfa Laval has underlined its commitment to customer service with the introduction of a range of star-rated Performance agreements designed to enhance the performance of compact heat exchangers, high-speed separators, decanter centrifuges and pumps and prevent costly downtime.
The key feature of this range is reflected in the title – Performance Agreements. As Yves Salque, Parts & Service Director for Alfa Laval in the UK explains, ” What we are offering is not just another service agreement. Our stated corporate mission is to improve the performance of our customers’ processes. The first step, obviously, is to provide the best possible equipment for a given process. The next is to achieve optimum performance throughout its working life. Note that the emphasis here is on maintaining maximum process efficiency– not simply maintaining the machine in good working order. And that is what our Performance Agreements range is structured to achieve.”
According to Alfa Laval, there are four levels of Performance Agreements available, ranging from the basic ”One Star” to the fully comprehensive ”Four Star”. With four levels to choose from customers will be able to tailor a plan to their specific needs; a task that is simplified by the fact that a comprehensive site and equipment audit is carried out before any plan is implemented. Whichever Performance Agreements they opt for, there are several key benefits which are common to all. Principal among these, of course, is the ability to take closer control of service and maintenance costs and set the buget in advance. Performance Agreements customers will also be given priority when it comes to spares availability and allocation of Service Engineers’ time.