The Greenwashing Scourge: Ways that well-meaning businesses can avoid it

I've previously spoken to Edie.Net about English Tea Shop's unique business model which is based on the premise of Creating Shared Value (CSV) and how it has propelled our business to rapid growth. Since this, I've called for companies to adopt sustained and ethical business growth and to make 2018 the year of Creating Shared Value.

The Greenwashing Scourge: Ways that well-meaning businesses can avoid it

Today I’d like to take this debate a step further and look at ways that brands can make a meaningful impact and drive the sustainability agenda forward without falling into the greenwashing trap.

’Greenwashing’’: why does it all matter?

On the surface it may appear like 2018 has been the year of environmental sustainability…or at least that’s how it seems with the media’s laser eye focus. Plastics in the sea, the use of straws, billions of unrecyclable coffee cups have all been at the forefront of debate, with many brands making commitments and going to greater and greater lengths to tell consumers about their green credentials. 

Of course, as with all grand claims, a healthy dose of scepticism is required. There are some fantastic businesses out there doing brilliant things for the environment, but for every genuine act altruism, there’s a claim that doesn’t quite match up to the reality.

It’s still the case that many in the business world believe sustainability and profit are like oil and water: they just don’t mix. So while businesses know they should be more socially, environmentally and financially sustainable, they often can’t quite find the motivation to make it a priority.

The perils of “Greenwashing”

Greenwashing is when a business makes unsubstantiated or misleading environmental claims. In a world where consumers are growing more discerning about the environment, greenwashing is a way of connecting with consumers on a more emotional level.

It’s not a new idea but I think we could argue that we’ve now entered the golden age of greenwashing. The question to ask is: does greenwashing fundamentally help or harm my business? There may be no real answer to this question, but in my view, greenwashing might win short term gains, but it quickly erodes long-term trust. And a business whose stakeholders don’t trust it is not long for this world.

Spotting and avoiding “Greenwashing”

Greenwashing manifests in a number of ways, and to be clear, it often happens unintentionally with the best of intentions but without proper forethought or strategy. Thus the fight against greenwashing requires constant vigilance.

If you want to avoid falling into the greenwashing trap, here are some key things to look out for:

  • It’s opportunistic and doesn’t go far enough. With environmentalism riding high in the media, it may be tempting to make a bold claims to capitalise on this interest. All well and good, but it’s very worthwhile thinking through whether this is going to offer a genuine benefit to the wider world, or just a reputational boost. I would argue that, unless it’s something you’re already exploring, it’s hard to be sure you’re making the right call if you rush into it.
  • It doesn’t see the big picture. In all things brands should be responsible for thinking through the long-term implications of their decisions. That means more than just asking “Could we do it?” but more importantly “Should we do it?”.
  • It makes long-term promises. Making commitments about future operations is often sensible – after all, real change definitely takes planning and time. But sometimes if the commitment is too far in the future, it can just be a way of making short term reputational gains.
  • It’s about accomplishing low hanging fruit. Lots of businesses – and particularly large businesses – are quick to announce when they’ve met or exceeded sustainability targets. Which is all well and good, but we should ask of these announcements “Did they make it easy on themselves or did they really try to change the status quo?”
  • The motivation is more selfish than altruistic. Even if the initiative will have some benefits, if your primary motivation is selfish, you’re in danger of being in greenwashing territory. Corporate Social Responsibility (CSR) is often more about charitable initiatives i.e. a business deciding to give back. A better approach is Creating Shared Value (CSV) which is about finding ways to grow businesses via a long-term commitment to sustainability. CSV is rapidly being adopted as the more sustainable model – and the model that leads to financial success.


An example from the tea industry

Recently there has been a big move towards compostable tea bags, often produced using genetically modified corn. So while this move does solve the plastics issue, in our view, it actually creates other, potentially more serious issues. This is for a number of reasons, including the long-term agricultural and environmental impact intensive GMO farming has on land, and the fact these materials may not be as compostable as they seem in all circumstances.

Our decision was therefore, to choose a GM free alternative that isn’t bio-degradable, but is recyclable, making it a better option in the short term. In the long term we are working closely with pyramid material suppliers to develop a Non–GMO sourced biodegradable mesh and we are confident that this material will come to the market latest in 2019. 

Green light

As I said earlier, avoiding greenwashing is a constant battle and one that does take soul searching. Like all businesses, we are far from perfect ourselves, but our strategy very much is to grow through true sustainability. On that note: I don’t expect you to take everything I’ve said at face value, so if you want to find out more, I’d very much like to open a dialogue with you.


Suranga Herath is chief executive of English Tea Shop

Comments (1)

  1. Charity Nichols says:

    Thanks for a great article! Some really good points that I definitely agree with. As a distributor of sustainable living products (and we run eco retail sites too) of 10+ years it is very rewarding to see the rise in interest of reducing plastic waste, however this is only one part of the many complex environmental challenges we face. Publicly we find it difficult to praise this raise in awareness, but also highlight there are other things that need considering to make a decision that takes all relevant factors into account. Your teabag one is a good example – we had the same conversation with Joe’s tea at a trade show earlier this year! Another discussion we’ve been having is are paper bags actually better than plastic if the overall energy used to make them is taken into account? Any tips on how to communicate this?! How to educate without seeming preachy and overwhelming? How to explain the wider issues without seeming to be critical of small positive steps (that can or cannot be greenwashing!).

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