Water & waste: unlocking financial savings and environmental benefit


Loading...
edieTV
Uploaded by
edieTV
28/09/2012 15:5

What will be discussed? Ever since OfWAT introduced the Service Incentive Mechanism or SIM (officially live from 1st April 2011) Water and WASCs performance is assessed by quantitative and qualitative Customer Service measures - NOT the old 'Overall Performance Assessment' (OPA) that is so known and loved. This presentation will explain what SIM is and why is it so important to Water Companies -The challenges that water companies are facing in achieving their SIM targets -The role of service providers to the water industry in helping their Clients achieve SIM -An overview of May Gurney's approach to delivering an Excellent Customer Experience -An industry view - Observations from working with many Water Companies simultaneously The presentation will aim to raise the profile of SIM and provide some guidance on how to develop a 'SIM Strategy' for your organisation. Who Should Attend? Operations and Customer Service Managers from Water & Sewerage Companies and contractors / service providers to the water industry. What will delegates learn from the Presentation? This presentation discusses a topic often not discussed by the Water Industry Supply Chain. The presentation will provide an understanding of what the challenges from the regulator are and the impacts that this has had on the water companies. The presentation will provide insight into some of the skills required by organisations to deliver and excellent customer experience and a flavour of some of the initiatives currently under way from across the industry.

Video: Water & waste: unlocking financial savings and environmental benefit
Views: 209
Rating


Related Video


Off Grid Water Supply

WHAT IS AN OFF GRID WATER SUPPLY? In simple terms coming off mains water and tapping into underground water sources, taking your water from aquifers the same places as the water companies take their water from and charge you regulated water rates. Ask yourself this – Why pay more? An off grid water supply is not for everyone as the water may not be available but asking the question costs you nothing. An off grid water supply – the way to go for medium and high water users that will make a huge difference to your water bills.

H2O Building Services | Water Consultants

Water consultants at H2o Building Services are industry leading experts in reducing water and waste water costs for companies nationwide. The water audit experts at H2o can reduce your water costs by providing services such as, Water bill audits, water bill rebates due to water company overcharging, and water cost reduction surveys

Water Bill Validation & Bureau Service

A Focused Water Management Strategy encompassing All Key Areas Of Water And Waste Water Cost Reduction

Waste Water Or Trade Effluent

What Is Trade Effluent- And Can You Make Savings?

Vodafone and Severn Trent Water manage 1000s of energy projects. How do they do it?

The way energy projects are managed can have a significant impact on project success. An holistic approach to energy project management is essential to enable an efficient, effective, prioritised approach that maximises savings. World leading mobile communications provider Vodafone and Severn Trent Water who operate over 6,000 sites in the country, have both selected energy specialist JRP Solutions’ energy project management tool, Energy Activator® for the job.


You need to be logged in to make a comment. Don't have an account? Set one up right now in seconds!