6th National Consumer Debt Conference

The 6th National Utility Week Consumer Debt Conference will take place on 26th March, 2014 at the Holiday Inn Birmingham City Centre and is a must attend for all utility companies and telecoms operators who want to implement measures to improve their collection procedures and reduce consumer debt.

Supported by Institute of Credit Management, Energy UK and Credit Collections & Risk this one day conference will examine the latest advances in collection processes and share best practice.

Key speakers include:

Phillip King, Chief Executive, Institute of Credit Management
Joanna Elson, Chief Executive, Money Advice Trust
Brian Jackson, Head of Debt Management, British Gas
Gary McCready, Finance Director, Carphone Warehouse
Phil Shaw, Head of Customer Operations, Ovo Energy
Michelle Simpson, Head of Customer Billing Services, Southern Water

Attend to:

• Get the latest updates on the Retail Market review
• Find out how smart meters will improve pre pay services for customers
• Understand how to assess the latest technology to enable customers to manage their bills more efficiently
• Learn how to identify vulnerable customers and treat customers fairly
• Explore new methods to develop an efficient payment extension and payment arrangement
• Understand how investing in customer segmentation can improve collection and minimise bad debt
• Identify innovative ways to reduce home move churn and outstanding debt

For more information about the event including speakers, agenda, timings and venue please visit www.uw-debt.net

For more information please contact Jessica Demos on 01342 332016 or email jessica.demos@fav-house.com



Contact : Jessica Demos
Tel : 01342 332016

Click here to enquire via email

Add to Calendar 26/03/2014 26/03/2014 Europe/Paris 6th National Consumer Debt Conference The 6th National Utility Week Consumer Debt Conference will take place on 26th March, 2014 at the Holiday Inn Birmingham City Centre and is a must attend for all utility companies and telecoms operators who want to implement measures to improve their collection procedures and reduce consumer debt.

Supported by Institute of Credit Management, Energy UK and Credit Collections & Risk this one day conference will examine the latest advances in collection processes and share best practice.

Key speakers include:

Phillip King, Chief Executive, Institute of Credit Management
Joanna Elson, Chief Executive, Money Advice Trust
Brian Jackson, Head of Debt Management, British Gas
Gary McCready, Finance Director, Carphone Warehouse
Phil Shaw, Head of Customer Operations, Ovo Energy
Michelle Simpson, Head of Customer Billing Services, Southern Water

Attend to:

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