Wigan leagues ahead with state of the art Mayrise system for council services

NEWS RELEASE: Wigan Council has implemented a state of the art computerised monitoring system to improve refuse and cleansing services. The MAYRISE system incorporates a detailed records database linked to electronic maps and digital photographs. Users of the system have instant access to information with mapped routes and zones, as well as visual images of incidents such as dumped rubbish and burnt out vehicles.

Wigan has some ambitious plans to boost its services with new technology. The first priority has been to get a comprehensive, centralised system in place with accurate and up to date records and maps that everyone can access according to Darryl Atherton of Wigan Council’s Engineering Services Department. “The MAYRISE system gives us a platform to take advantage of all sorts of technology to make it possible to provide an extra level of service not previously possible.”

Digital mapping and imaging is proving useful both for operations and customer service. On-screen maps show details of routes and zones and a quick printout is useful for planning and locating new trade collections. Meanwhile, linked digital photographs record dumped rubbish, burnt out vehicles, overflowing bins and points of access causing problems.

For customer services, the integrated mapping allows immediate identification of property location coupled with any history of calls, and photographs when required. According to Wigan, it is as close as you can get to actually being on the street. “It is all about having as much information available on-screen so calls can be handled quickly there and then,” says Atherton.

Wigan next plan to implement the electronic transfer of job details and location maps. With EPA call outs and special collections, details can be sent to crews immediately via handheld PDA’s which they can then use to report back.

Enquiries to Mark Clarke at Mayrise Systems: Tel 01453 547657

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